If you're using OwnerRez, you know it's a powerful platform for managing your vacation rental business, from handling bookings and payments to keeping your property data organized. But, as your portfolio grows, managing guest inquiries can quietly turn into an exhausting, around-the-clock commitment.
That's exactly why we built HelloHost. Our integration adds a layer of friendly, smart AI right on top of your OwnerRez account. Think of it as an AI partner that handles the heavy lifting of messaging, so your team doesn't have to stay glued to the screen 24/7.
What is OwnerRez best at?
OwnerRez is built for vacation rental operators who want a high level of control over their business. It combines channel management, reservations, payments, property management, websites, messaging, reporting, and integrations in one platform. OwnerRez also connects directly with major booking channels including Airbnb, Vrbo, and Booking.com.
It's especially well suited for hosts and managers who want total flexibility and control over their operations.
OwnerRez also has a strong automation toolkit. Operators can create messaging templates and triggers, automate booking communications, manage cleaning workflows, generate door codes, collect payments, and more.
So, if OwnerRez is your operational foundation, HelloHost is the voice of your business, stepping in to handle the time-consuming conversations that keep your guests happy.
OwnerRez already has AI. Why use HelloHost?
You might have seen Rezzy AI, OwnerRez's native assistant. It's a great tool for drafting replies and creating tasks within the platform. However, the real choice comes down to how much of the work you want to personally manage.
The difference is primarily in what the AI is designed to do.
We focus on handling conversations from start to finish. Instead of your team having to review and click “send” on every draft, HelloHost takes care of it for you, maintaining the human touch your guests expect.
HelloHost automatically manages about 80% of guest inquiries with personalized, accurate info based on your specific property rules. It speaks the guest's language and stays awake 24/7, so you can finally stop checking your phone at 2:00 AM. It only flags you when a human touch is actually needed.
It's the best choice for operators who don't just want help writing messages, but want to reclaim their time and significantly reduce their daily inbox load.
How does the HelloHost + OwnerRez integration work?
We know you're busy, so we've made the setup painless. It usually takes less than 45 minutes to get onboarded.
Once you connect your accounts, HelloHost pulls in your listing data and keeps everything in sync.
From there, HelloHost lives inside your OwnerRez inbox, chatting with guests in your specific voice and following the rules you've set for your business.
And if a guest asks for something that requires a judgment call, HelloHost will ping your team on Slack, WhatsApp, or SMS with all the context, so you can jump in and solve the problem quickly.
We aren't looking to change how you use OwnerRez; we want to make your systems feel effortless.
Who is the HelloHost + OwnerRez integration best for?
This partnership is a great fit if you:
- Are growing your business and feel like you're drowning in the inbox
- Have a team spending way too much time on the same repetitive questions
- Want to provide 24/7 service without having to hire an overnight shift
- Need your communication to stay consistent across different properties
- Are ready for AI to actually manage the chat, not just suggest drafts
- Still want to be the one making the big decisions that need a personal touch
OwnerRez provides the foundation of your business. HelloHost adds an AI layer that helps take the day-to-day work off your team's plate.
Together, they let you keep the professional control of OwnerRez while giving you the freedom of a fully automated inbox.
