Key Feature
Industry-Leading Guest Messaging
Multiple AI agents work together to reply in your tone, instantly.
Pulls from real data
Cross-checks listing details, past conversations, custom rules/data, guardrails.
Matches your voice
Learns your tone so replies sound like you.
Instant training & feedback
Thumbs-up or edit a reply — AI adapts instantly and learns from your messaging over time.
Gets smarter daily
Every correction improves the next reply.
Suggest a better reply
You rated this reply helpful • 7/17/2026, 11:45 AM
Inbox
Monitor guest conversations and message history.
Conversations
Search guests
Alex Carter
Jul 17, 11:45 AM
-
Jamie Lee
Jul 17, 10:22 AM
Is parking included with the stay?
Morgan Diaz
Jul 17, 9:08 AM
Can we get extra towels for the pool?
Taylor Kim
Jul 16, 8:41 PM
What is the Wi-Fi password?
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Conv-ID: 8d26b7c-1a3e-4c91
Alex Carter
Hi there! Do you early check-in if we arrive in the morning?
Host
Hi Alex! Early check-in depends on availability. Standard check-in is 4 PM, but we can often accommodate earlier arrivals after 1 PM if the home is ready. I can note your request and follow up the morning of your arrival.
Suggest a better reply
You rated this reply helpful • 7/17/2026, 11:45 AM
via
Type a message
Details
HOSPITABLE
Open PMS conversation inbox
Listing
Suite 204
Portland, OR, United States
Listing ID: 1234abcd-5678-90ef-1234abcd5678
Key Feature
Knowledge base & Learning
HelloHost is trained on tens of thousands of edge cases - handling the unexpected, easily.
Centralized knowledge
FAQs, SOPs, listing details, and conversation history — all in one place.
Continuous learning
Each conversation is analyzed and feeds the knowledge base.
Explainable AI
See and understand exactly where the AI sourced an answer.
Easy tuning & adjustments
Send feedback to the AI or our team, anytime.
30 minute onboarding → live in 2 days
Scale without adding headcount.
PMS Calendar Sync
Real-time availability, rates, and bookings—always up to date.
Google Maps Integration
Provides location-aware answers, directions, and local insights.
New Feature
Meet Wally
Ask Wally to handle guest and operational tasks right from your team chat.
Instantly understand what's happening in any guest conversation
Take quick action from WhatsApp, Slack, or SMS
Keep operations moving while Wally coordinates with Autopilot
# guest-messages
Andi
10:18 AM
Hi, is early check-in possible?
Maple View Villas
10:19 AM
Hi Andi! Thanks for reaching out. We should be able to have your villa ready by 2:00 PM today. We'll message you as soon as it's ready.
Andi
10:23 AM
Perfect, thank you! Also, any good dinner spots nearby?
Maple View Villas
10:24 AM
Let me check on this for you.
Maple View Villas
10:26 AM
Hi Andi! We love The Cliff House for sunset views and great seafood—it's about 8 minutes from the villa. I'll send a few more options too.
Andi
10:27 AM
Sounds great, thanks so much!
Message #guest-messages
Wally
Active
Conversation Summary
Andi is arriving today at 2:00 PM and requested early check-in. They're also looking for local dinner recommendations.
Your message (internal)
Let guest know we love the Cliff House for sunset views and it's about 8 minutes from the villa.
Message sent to guest:
Hi Andi! We love The Cliff House for sunset views and great seafood—it's about 8 minutes from the villa. I'll send a few more options too.
10:26 AM
Know what matters and keep things moving
Wally understands context, surfaces key details, and helps your team deliver standout guest experiences—automatically.
Key Feature
WhatsApp Integration
Message guests on WhatsApp from one shared inbox inside HelloHost.
Shared inbox
Connect your WhatsApp account to send and receive notifications from the HelloHost portal.
Faster responses
Reply from the same workspace your team already uses, with less switching between tools.
Full visibility
Keep conversations organised, coordinated, and visible to the whole team.
HelloHost WhatsApp Inbox
Guest 1
Hi, what time is check-in?
Guest 2
Thanks for the directions!
Guest 3
Is early check-in available?
Guest 4
Where can I park my car?
Guest 5
Great, see you Friday!
Hi, what time is check-in?
Check-in is from 3:00 PM. Let me know if you need anything else!
New Feature
Tasks
Seamlessly bridge the gap between guest communication and operational execution. Turn conversations into actionable tasks instantly.
Auto-Creation from Chat
AI detects actionable items in guest messages (like 'light bulb out') and automatically creates a task.
Centralized Task Board
View, track, and manage all operational tasks in one unified dashboard, organized by urgency and listing.
Team Assignment
Assign tasks to specific team members or cleaners directly from the platform to ensure accountability. Team members can be notified.
Status Updates
Track progress from 'To Do' to 'Done,' keeping everyone aligned on maintenance and guest requests.
Task Management
View and manage all your tasks in one place.
All Tasks
My Tasks
Search tasks by title, property, status...
Status: All
Urgency: All
Properties: All
Due: All
TASK TITLE
TYPE
PROPERTY
STATUS
Maintenance request for guest
Type: Maintenance
Property: Property A
Access issue follow-up
Type: Maintenance
Property: Property B
Resolve lock issue
Type: Operations
Property: Property C
Appliance repair request
Type: Maintenance
Property: Property D
Guest lockout - door code not working
Type: Maintenance
Property: Property E
HVAC maintenance check
Type: Maintenance
Property: Property F
General maintenance follow-up
Type: Maintenance
Property: Property G
Replace broken light fixture
Type: Maintenance
Property: Property H
Key Feature
Route the right staff to the right tasks, everytime
Smart routing
Automatically notify and assign the right point person when certain types of tasks are created.
WhatsApp & SMS alerts
Send notifications directly through WhatsApp or SMS so nothing gets missed. Set up rules to automatically notify team members via WhatsApp, Slack, or SMS based on tasks.
No manual follow-up
Route maintenance concerns, listing-specific requests, and recurring issues to the right person faster.
Automation Rules
Late checkout alert
Aug 12, 2026
Maintenance request
Aug 12, 2026
Guest welcome message
Aug 12, 2026
Noise complaint
Aug 12, 2026
Cleaning schedule
Aug 12, 2026
New Integration
Breezeway Integration
Connect guest communication with operational follow-through.
Faster handoff from issue to action
Better alignment across teams and tools
Clearer operational visibility
Tasks
View: All
All Tasks
My Tasks
TASK
ASSIGNEE
PRIORITY
STATUS
Leaking faucet in kitchen
Unit 12A
John D.
HVAC not cooling
Unit 7B
Maria S.
WIFI not working
Unit 4C
Alex P.
Replace smoke detector battery
Unit 9D
John D.
Deep clean before check-in
Unit 3F
Maria S.
Pool heater not working
Unit 15A
Alex P.
Showing 6 of 24 tasks
View all tasks →
Issue logged in PMS
Leaking faucet in kitchen
10:31 AM
Task created in HelloHost
Leaking faucet in kitchen
Maintenance
Unit 12A
Task synced to breezeway
Assigned to Technician
John D.
10:35 AM
Completed in Breezeway
Faucet repaired
11:42 AM
LET'S CHAT
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